New data reveals which GP surgeries in Welwyn Hatfield have the highest and lowest rated receptionists.

As part of the 2024 GP Patient Survey, residents were sent questionnaires and asked to rate their local practice’s reception and administrative team, as well as how easy it is to contact them on the phone.

The England-wide survey provides practice level assessment of patient experiences at their GP surgeries.

Across Welwyn Hatfield, Potterells Medical Centre was rated the GP surgery where it is easiest to get through on the phone, and the GP surgery where receptionists are rated helpful the most often.

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At the other end of the table, Parkfield Medical Centre in Potters Bar was the surgery where the lowest percentage of patients said it was "easy" to get through on the phone.

Peartree Lane Surgery in Welwyn Garden City was the surgery where the lowest percentage of patients rated receptionists as "helpful".

Both Parkfield Medical Centre and Peartree Lane Surgery are rated good overall by the CQC.

"Easy" to get through on the phone

Potterells Medical Centre, Hatfield: 80 per cent

Spring House Health, Welwyn Garden City: 58 per cent

Bridge Cottage Surgery, Welwyn Garden City: 52 per cent

Hall Grove Group Practice, Welwyn Garden City: 49 per cent

Annandale Medical Centre, Potters Bar: 49 per cent

Highview Medical Centre, Potters Bar: 41 per cent

The Garden City Practice, Welwyn Garden City: 39 per cent

Burvill House Surgery, Hatfield: 39 per cent

Lister House Surgery, Hatfield: 36 per cent

Wrafton House Surgery, Hatfield: 30 per cent

Peartree Lane Surgery, Welwyn Garden City: 28 per cent

Parkfield Medical Centre, Potters Bar: 25 per cent

Receptionists rated "helpful"

Potterells Medical Centre, Hatfield: 92 per cent

Hall Grove Group Practice, Welwyn Garden City: 87 per cent

Annandale Medical Centre, Potters Bar: 87 per cent

Lister House Surgery, Hatfield: 85 per cent

The Garden City Practice, Welwyn Garden City: 85 per cent

Bridge Cottage Surgery, Welwyn Garden City: 84 per cent

Parkfield Medical Centre, Potters Bar: 83 per cent

Wrafton House Surgery, Hatfield: 82 per cent

Highview Medical Centre, Potters Bar: 82 per cent

Burvill House Surgery, Hatfield: 80 per cent

Spring House Health, Welwyn Garden City: 80 per cent

Peartree Lane Surgery, Welwyn Garden City: 76 per cent